The Governor of our beautiful state of Georgia, which I am sure is on everyone of y’all ‘s minds (the state that is, not the Governor), announced yesterday that he is outsourcing all of state’s IT to the private sector - about 1,100 jobs will be affected by the move.
I am not a believer in outsourcing the whole Government and I am especially against the Blackwater type outsourcing the risks of which, in my mind, way outweigh the potential benefits, however, when it comes to specialized auxiliary services that the government needs, like the IT, I am a strong advocate of outsourcing. We live in a highly specialized society – we all specialize in a narrow niche and try to be the best at it, we don’t try to take care of our needs ourselves - maybe if you are an IT person you tinker around with computer issues yourself, or if you are a plumber you fix your own plumbing but generally speaking we let the experts provide to us the services we need while we provide our expert services to others.
The Government, as do many other organizations and as do we as individuals, often falls in the trap of “we can do it cheaper and better ourselves” – yes, there are cases when doing it yourself makes perfect sense, we don’t need to get into that, but, as a general rule especially for the Government doing yourself is not the best way unless it is your core expertise and responsibility.
Let’s focus on IT services for the Government, the subject that triggered this writing. Following you will find some of what I think are the disadvantages of Government handling IT itself:
- lack of flexibility/agility to respond to today’s fast changing technology – for private enterprises their very survival depends on that ability to respond quickly to the changing environment whereas for the government survivability is not an issue – removing that factor from the equation you have removed one of the strongest motivators for an organization and its people;
- lack of expertise – not only has the government with its pay scale a harder time recruiting and retaining top talent unless they have already started thinking of retirement, but even if it does manage to hire top people it lacks both the resources and motivation to maintain and raise the level of expertise;
- entitlement burdens weigh heavily on the Government’s budget – a tenured government employee simply needs to show up at work (a bit of exaggeration here probably but it helps make the point J) – don’t know if there are any studies that correlate productivity of employees with job security but I would bet that job security lowers motivation to perform and productivity suffers as a consequence;
- lack of attention - IT is just one of the services the Government needs to function but it is not in the list of core/primary functions of the government and therefore does not get the attention it needs/deserves with probably the exception of high impact, high exposure projects that may affect the image of the Government in the eyes of its people;
Now, a private organization focused on IT services, like an IBM or Accenture, must prove itself every day, they must show that they are at the top of their game or they are out. IT Services are the core of their business; they directly and significantly impact their bottom line. They must constantly work in improving their processes and procedures to make them more efficient otherwise someone else will come along and take their place. They have virtually no entitlement burdens; they can recruit and keep top talent as long as it performs. They are exposed to multiple widely varied scenarios and the expertise gained in one scenario is put to good use in other scenarios instead of getting “shelved”. Their cost of gaining the expertise is spread among multiple clients, for example, a top security expert in a “closed” IT department is only using his high level expertise 20% of the time whereas the rest of the time is dealing with other work that does not require his expertise, whereas on an IT services company he will be “floating” between multiple clients and his expertise will be efficiently utilized 100% of the time.
There are many more advantages that the private sector enjoys over the Government but in short, it seems to me that it makes a lot of sense for the government to outsource IT to the private sector.
I know, a lot of people out there will argue that the Government will end up spending a lot more than the $617 million per year (in the case of Georgia) that it spends now, and that is possible. But, I would say there are only two explanations for an increased cost – either the Government will receive higher quality and more services than it receives now from its own IT department OR they will award contracts on a non-transparent and un-fair way – otherwise the free market forces at work will result in lower costs to the Government (the people that fund the government).
This is just a personal opinion – no intention to offend anyone who works in the Government sector or to speak on behalf of IT services companies. I am indeed open to reason and can be convinced otherwise, so leave your comments here.